The Mobiceller Faq's

We will make payment to you on the same working day that we receive and test your device, provided that your device meets our terms, and the processing and testing are completed before 2PM. However, during peak times, it may take up to 48 hours to test your device after receiving it. If we are able to test your device satisfactorily, we will usually process payment to you on the same day. Please note that same-day payments are not guaranteed for orders tested after 2PM or for events outside our control. The processing of payment depends on third-party services, and we are not responsible for any delays resulting from their actions or inactions.

If your phone is not working due to being blocked, it is probable that it has been reported as lost or stolen. We do not buy phones that are blocked. If you are the legal owner of a blocked phone, we recommend that you contact your service provider to request them to unblock the phone.

To remove your iCloud account, the simplest way is to do it directly on your phone. If you have iOS 10.3 or later, you can go to your home screen and tap Settings, then your name, and tap iCloud. Next, scroll down to Find My iPhone and turn it off. You will then need to enter your Apple ID password and tap Turn Off. After that, go back to the Apple ID section by tapping on it, scroll down to the bottom and tap Sign Out. Enter your Apple ID password and tap Sign Out. If you have iOS 10.2 or earlier, go to Settings on your home screen, tap on your Apple ID, then iCloud and Find My iPhone. Scroll down and turn off Find My iPhone, enter your Apple ID password and tap Turn Off. At the bottom of the screen, tap Sign Out and enter your Apple ID password.

It usually takes around 48 hours for us to receive your device. You can track your package by visiting the Royal Mail - Track your item website, and entering your tracking number. The tracking number should resemble this format: QY XXXX XXXX XGB. This will allow you to check if your package has already been delivered or it is still in transit.

1- Launch the Settings app on your phone. 2- Access the 'Accounts' section. If you can't find 'Accounts,' you may need to go to 'Users & accounts.' 3- Select the specific account you wish to remove. 4- Click on 'Remove account.' 5- If this happens to be the sole Google Account linked to your phone, you will be prompted to enter your phone's pattern, PIN, or password to ensure security.

Sending your device to us is completely free thanks to our freepost service, known as Free Post Returns. This service allows you to send your devices without incurring any charges, and it even covers up to £100 per device. You have the option to receive the Freepost pack, including the prepaid label, either by post or email for printing.

The Royal Mail service makes it convenient for you to post the package at your local post office or request a free collection once you've received the label from us. If you're selling more than two phones or devices, you're welcome to create multiple sales. The option to print your own label is also available at no cost.

We offer various postage options, all of which are detailed in the posting instructions leaflet provided in the sales pack we send you. Please consult the posting instructions for more information.

Please note that we cannot assume responsibility for any non-delivery issues with your devices. For added security, especially when sending high-value items, we recommend using a special registered post service to ensure successful delivery.

Registered deliveries should be addressed to our headquarters at:

Mobiceller Limited

B3 Alison Business Centre

Manor, Sheffield

South Yorkshire

S2 1AS

United Kingdom.

Important: If you're trading in ten or more phones in a single order, please contact us, so we can arrange a complimentary courier drop-off or collection service.

After you've placed your online order, we typically send out the sales package within 48 hours. If you haven't received it within five days, there's a possibility it got lost in transit. Please ensure that we have your accurate address information and get in touch with us to arrange for the shipment of another package.

To check your orders, please sign in to the 'My Account' section on our website. Once you're logged in, click on the 'Your Orders' tab to access a summary of your orders. Simply choose a specific order to view its details.

No need to worry, as it's typical for the Royal Mail to deliver freepost bags sent from the same location and time on different days.

These discrepancies will become apparent during the testing of your device, and they could potentially impact its assessed value.

No need to worry, though; we'll inform you of any discrepancies and, if required, present a revised offer.

The decision to accept the revised offer is entirely up to you.